News release

JLL Philippines achieves ISO:41001:2018 certification

The firm obtains ISO certification in facilities management

June 03, 2022

Jikka Defiño

Asst. Manager – Marketing Communications

Jones Lang LaSalle Philippines, Inc. has obtained the ISO 41001:2018 certificate in Facilities Management from the BQSR Certifications, Inc., a globally recognized ISO Certification body accredited by the International Accreditation Service (IAS) USA, a member of International Accreditation Forum (IAF). The IAF’s accreditation bodies are responsible for issuing quality certificates, benchmarking, and standardization at a global level.

“Our roadmap for certification spanned 32 weeks. The journey to receiving it began in October 2021, but pre-works were done as early as August 2021,” says Rio Mendones, Group Account Manager of JLL Philippines’ Wok Dynamics team and ISO Manager for JLL Philippines.

Pre-work included creating a core team to ensure that standards are in place to achieve the certification. The task was headed by Rommel Agoncillo, JLL Philippines’ Head of Work Dynamics. ISO leads include Jun Salado, JLL Philippines’ Operations Director for Work Dynamics, and Mark Pressley, JLL Philippines’ Group Account Director for Work Dynamics, as well as Mendones.

“The process that followed was to coordinate with sites to improve and align our process from development to implementation with the standards for ISO,” says Mendones. “The process implementation happened in a number of sites that we manage, and the audit happened in the main office.”

Facility Management Services

The ISO:41001:2018 is a global standard that recognizes the ever rapidly growing facilities management environment. The structured ISO 41001 framework demonstrates the ability of the facility management function to effectively address new challenges which support the organization’s business goals:

  • Improved safety, health, and wellness for workers
  • Increased effectiveness and improved productivity
  • Improved communication, facility management requirements and methodology
  • Greater consistency of services.

“The Certification to ISO 41001 demonstrates that facility management services can be delivered effectively and efficiently,” says Agoncillo. “This required improvement in standardizing our approach in Facilities Management, as well as improving organizational cost benefits and consistently meeting the needs of stakeholders.”

The core team credits JLL Philippines’ Engineering, Finance, Sourcing & Procurement, EHS, Account Management, Solutions Development, HR, Learning & Development and JLL FM Site operations teams as integral to achieving the ISO 41001:2018 certification.

About ISO

The International Organization for Standardization (ISO) is an international standard development organization composed of representatives from the national standards organizations of member countries. Through its members, ISO brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.

JLL has been operating in the Philippines since 1997 as a 100% wholly owned entity and currently manages about 9.4 million square meters of real estate with a workforce of over 1,200 employees. With twenty-five years of local expertise working hand-in-hand with its global legacy, JLL provides to the Philippine real estate market an unparalleled synergy of services with a strong commitment to achieve real estate ambitions through future-ready approaches. For further information, visit

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 100,000 as of March 31, 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit